Frequently Asked Questions

Does my firm need to use all the services eXtend offers?
We urge our clients to continue doing what they’re already doing well and let the eXtend team improve the difficult or inefficient processes.

Once you select the services you need, your eXtend team will work with you to identify the right service package. eXtend then works with you to create policies and procedures that clearly define responsibilities, key controls, deliverables, and timing.

How can your service be more effective than my in-house staff?
Our clients are able to leverage our trained professional personnel and web technologies. We train our accounting and technology staff to use the most efficient business information processes and provide you with better management information than you are now receiving. Better information means better decision making, which translates into an increased bottom-line profit for your enterprise. We can be more effective because we save your firm recruiting, training, and employee turnover costs and eliminate the administrative time of running an accounting department. Because we provide third party hosting of applications, you also gain access to technology that would be cost prohibitive to install and maintain in-house.

How do we start utilizing your services?
Contact us any time and our professional accounting and consulting personnel will perform a review of your business processes with you at your office. We will help you determine the optimum mix of outsourcing or retaining processes in-house. We will also develop a servicing agreement that delineates which of our services your enterprise will be using and the costs for the implementation and monthly fee.

How much will financial outsourcing cost?
Our service agreement will be based on the specific needs of your enterprise. The cost of our service is dependent upon the transactional processing volume, complexity of your industry in terms of finance and accounting, and the types of processes you choose to outsource. There will be a one-time implementation fee and a monthly service retainer thereafter. Our customers appreciate the value of a virtual back office, so the cost and administration of being virtual is less than purchasing and performing these processes in-house. Usually, savings range from 10% to 20% of current in-house costs for performing these functions.

How can I access my financial information?
From your desktop with a web browser and Internet connection. The employees at your chosen firm will also have access to any of the business information you need.

Do implementations take a long time?
Generally not. Because your finance and accounting applications are being hosted over the Internet, and by utilizing standard implementation routines, we substantially reduce the time it takes to get you online with our service. We do most of the work from our office and implementations can take anywhere from one week to three weeks on the average. By being able to implement from our site, we reduce the interruptions to your business operations that would occur in a normal in-house implementation.

What about security, disaster plans, and downtime?
We utilize a world-class hosting center that provides top-tier security, disaster plans, and maximizes network up-time.